Since we sell instant digital downloads, our refund terms follow industry-standard digital product rules.
1. Cancellation
Orders cannot be cancelled once payment is completed.
2. No Refund Policy
Due to the nature of digital products:
- All sales are final
- No refunds or cancellations after purchase
Exceptions
Refunds may only be considered if:
- You were charged multiple times
- You did not receive access due to a technical issue
In such cases, contact us within 48 hours.
3. Refund Process
To request a refund, email us at contact@graphicmedium.com with:
- Order ID
- Payment screenshot
- Issue description
Refunds (if approved) will be processed within 3–5 business days.